Suoheimo, Mari, Chan, Daphne and Morales Vega, Marieliz (2023) Gigamapping Rapid Changes in Working Life: Service designing a new service for new labour and welfare administration in Norway. In: Proceedings of Relating Systems Thinking and Design Volume: RSD12, 26 Feb - 06 May 2024.

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Abstract

The world has been challenged in the last several years with wicked problems such as COVID-19, the Ukrainian war, and global warming. These phenomena create impacts on our society and the services we design. The Norwegian Labour and Welfare Administration (NAV) has become conscious that—to help individuals better—it is strategically essential to help the companies and institutions that employ individuals themselves. Services created for the companies could lessen the impact of massive layoffs or resignations. Still, it is good to bear in mind that when someone in the marketplace might be losing their position, others may be gaining it, and this way may need a rapidly new working force, e.g. the companies that are run by fossil fuels are losing market place to players that are investing in green energy.

As part of the Master’s Service Design Futures course at the Oslo School of Architecture and Design, students created one gigamap as a class to create a shared understanding of how these impacts influence the micro, meso, and macro level, the services that NAV wishes to create in the future. The mapping applies a structure from Geels’ Multi-level Perspective (Geels, 2011) to understand how the impacts create transitions and how they could be handled in the services designed—an approach that has not yet been widely explored in scientific literature. Also, the process of gigamapping showed how the mapping itself can be a good starting point for a service design process.

Item Type:	Conference/Workshop Item (Paper)
Divisions:	Faculty of Design
Date Deposited:	12 Mar 2026 16:36
Last Modified:	12 Mar 2026 16:45
URI:	https://openresearch.ocadu.ca/id/eprint/4956

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