OCAD University Open Research Repository

Reimagining Video Communication: A Participatory Design Approach to Enhancing User Experience for Deaf ASL Signers

Chao, Emlyn (2025) Reimagining Video Communication: A Participatory Design Approach to Enhancing User Experience for Deaf ASL Signers. [MRP]

Item Type: MRP
Creators: Chao, Emlyn
Abstract:

This research explores the reimagining of UI/UX design in digital communication tools to better serve the Deaf community, addressing challenges posed by Audism—the discrimination against individuals who cannot hear. Despite the importance of Sign Language (SL) as a primary mode of communication for many Deaf individuals, most digital communication platforms are designed with spoken language interactions in mind, inherently creating barriers for Deaf users. Through participatory design methods and direct engagement with Deaf community members, this study investigates specific challenges Deaf users face when using current video chat applications and identifies design interventions that can significantly improve their user experience. Utilizing focus groups conducted in American Sign Language (ASL) with certified interpreters, this research uncovered six major themes: Platform Preferences and Evolution, Visual Space and Interface Design Challenges, Visual-Centric vs. Audio-Centric Design, Multilingual and Multicultural Needs, Participatory Design and Ownership, and Economic and Social Considerations. Building on these findings, an interactive prototype was developed and tested with members of the Deaf community. Results suggest that effective communication platforms for Deaf users should prioritize visual communication, incorporate cultural elements such as sign names, offer customizable interfaces, and address economic barriers to technology access. This research contributes to more inclusive digital communication design practices that prioritize Deaf users' needs rather than treating them as an afterthought in accessibility compliance.

Date: 2025
Uncontrolled Keywords: Deafness, user experience (UX), user interface (UI), deaf culture, inclusive design, participatory design (PD), American Sign Language (ASL), digital accessibility
Divisions: Graduate Studies > Inclusive Design
Date Deposited: 08 May 2025 12:19
Last Modified: 08 May 2025 12:19
URI: https://openresearch.ocadu.ca/id/eprint/4637

Actions (login required)

Edit View Edit View