Canada is a country with a significant multicultural population, and with social issues of significance arising from this diversity. Linguistic and cultural barriers in healthcare are one of the social problems that immigrant people in Canada, especially people with Low English Proficiency (LEP), struggle with. Among them, immigrant pregnant women are a group that has been little studied. This research study focuses on Korean immigrant women and their experience of maternity care in the Toronto area.

The study used an online survey and co-design process to discover if and how women’s maternity care was impacted by LEP and to examine whether the web-based information design could improve from a user experience perspective. The findings suggest that potential solutions for improved user experience can be designed, by integrating user co-design strategies with existing web-based technologies currently in use in healthcare fields.