OCAD University Open Research Repository

Turn and Face the Strange: Shifting Organizational Paradigms with Participatory Design

Forsythe, Khuyen (2021) Turn and Face the Strange: Shifting Organizational Paradigms with Participatory Design. [MRP]

Item Type: MRP
Creators: Forsythe, Khuyen

I explore design thinking in organizational management and transformation. Through the lens of metaphor, I describe the differences between the current paradigm of “organizations as machines” and a future one of “organizations as networks.” These paradigms are visualized through the Causal Layered Analysis method. I argue that design thinking can facilitate paradigmatic transformation because systemic perspectives are inherent in the mindset. I developed co-design workshops to solve a functional challenge for teams. I provide insights into design thinking, the design and facilitation of the method, and systemic change. Participants were able to reframe their challenges and come to higher-order solutions that focused on multiple leverage points to create change. Creating team heterogeneity and a collaborative space provided conditions for stakeholder-centred solutions. A design-thinking mindset produced double-loop learning, human-centricity, and the opportunity for emergent transformation, all key principles for a decentralized and humanistic paradigm.

Date: 10 May 2021
Uncontrolled Keywords: design thinking, systemic design, change management, organizational design, foresight, causal layered analysis, participatory design, workshop facilitation, double diamond, service design
Divisions: Graduate Studies > Strategic Foresight and Innovation
Date Deposited: 10 May 2021 19:34
Last Modified: 20 Dec 2021 20:45
URI: https://openresearch.ocadu.ca/id/eprint/3375

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