AccessMakers: A Platform for Inclusive Innovation
Willis, John (2015) AccessMakers: A Platform for Inclusive Innovation. Masters thesis, OCAD University.
Item Type: | Thesis |
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Creators: | Willis, John |
Abstract: | This paper focuses on the feasibility of deploying collaborative user networks to address accessibility challenges faced by people with disabilities. It describes the creation of AccessMakers, a multi-‐stakeholder design process and online community that supports organizations to identify opportunities for innovation by engaging stakeholders who face access barriers. The author, a designer with low-‐vision, describes his practice-‐based research journey from the development of a theoretical model of access barriers as a type of breakdown in service systems, to his effort to re-‐frame accessibility as a user-‐, or customer-‐, experience (UX/CX). The paper includes a review of emerging collaborative practices including open innovation, user innovation, and co-‐production/co-‐ creation in public services to demonstrate the feasibility of moving beyond regulatory and legalistic approaches to accessibility. Finally, the author describes how he prototyped a storytelling technique to capture access barrier experiences for collaborative networks, and used it as the kernel of the AccessMakers platform. |
Date: | April 2015 |
Uncontrolled Keywords: | Collabroative User Networks, Accessibility, Disabilities, AccessMakers, Online Community, Low Vision, UX Design |
Divisions: | Graduate Studies > Inclusive Design |
Date Deposited: | 13 Aug 2015 14:56 |
Last Modified: | 21 Dec 2021 00:15 |
URI: | https://openresearch.ocadu.ca/id/eprint/303 |
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