In this research paper, I introduce the term cultural empathy and describe what this term means along with other concepts that are relevant to set boundaries for the focus of the research. I address how cultural empathy is prevalent across online media platforms and the various conditions that allow cultural empathy to thrive in an online context. I demonstrate how and why organizations currently fail in addressing cultural empathy and what lessons they can learn from an online context and leverage these lessons within their organizations. Finally, I highlight certain steps that organizations can follow to successfully implement cultural empathy across their organizations and describe the process of design thinking to ensure that the solution recommended will be designed according to their organizational culture.

As I look forward and recognize the implications this research has on my career, I hope to continue to define myself as an organizational design expert, with a focus on cultural empathy. With a renewed arsenal of design tools to further explore this topic creatively and that too with the right experts at the table, this research serves as the first part in a long series of research inquiries I will pose in the future to further build on this topic.