Managing communication and tracking therapy sessions or data has been a challenging aspect for many SME (Small to Medium Enterprise) special needs centres. We believe there is a possibility for web technology to simplify this process. This research sought to discover how such digital technology could assist and improve interactions between parents and professionals within an institution involved in the improvement and development of special needs children. Through research interviews, the study investigated how engaging stakeholders digitally can enhance multidisciplinary evaluation, diagnosis, learning intervention, archiving data and tracking therapy sessions. It also addressed factors to enable an online platform to be used as an environment to communicate and hold digital data across different touch points. Through discovery interviews and feature consultation with participants, including clinicians, educators, and parents, our study suggests that using web based technologies as a mode of communication could enhance and assist in the upbringing of a special needs child and increase productivity among professionals.