Training alone is not enough to counter digital exclusion but it can create a shared understanding of inclusion in the design process. The aim of this work was to close the knowledge gap that exists amongst design practitioners of digital products and services. The study was comprised of an e-learning prototype nested between a pre- and post-evaluation questionnaire. An iterative, participatory design method was used to develop the survey questions and the Inclusive Design training module. Study results found a widespread absence of professional training amongst designers. Designers agreed that inclusion of diverse users in the design process makes it better for all users, not just persons with disabilities. Although a common understanding of inclusion in the design process was reached, reported examples of inclusion suggest more work is required to help designers understand how to ‘go about’ designing for inclusion.