This research set out to uncover a specific moment during the public policy process where a stakeholder possesses the power and influence to impact outcomes. In response to a lack of clarity and knowledge as an “average” citizen as to how to enter into and participate effectively in what appears to be a black box of the public policy process, this research was driven by questions like “is it worth my time to participate?” or “are formal methods, like letter writing or a deposition, the only way to participate?”

Starting with a broad focus looking at the entire public policy process and a spectrum of stakeholders, this research evolved by using co-design methodologies and principles. Eventually the research narrowed in to focus on a specific set of lead users and distinct findings which established the design criteria for tool development.

This paper documents the fluidity of a co-design research process, the research stance, methodology, findings, outcomes and revisions along the way. This report demonstrates a unique approach to researching gaps in the public policy process and stakeholder engagement.

The intention of this report is to inspire the reader to further the research outside of an academic setting. When the rules of the game are set by the players, anything is possible.

Keywords: public policy process, stakeholder engagement, co-design, empathy, tools, toolkit, gamification, methodologies, principles