The qualitative study used the perspectives of 2 residents, 3 family caregivers, 4 professional staff and 3 hospice volunteers at the Kensington Hospice in Toronto, Ontario to understand holistically the sensory experiences of the resident. Individual semi-structured interviews were undertaken to collect the data. Analysis followed the principles of the constant comparative method where data collection and thematic analysis occurred concurrently and continued until data saturation (n= 12). Findings from this study revealed the current sensory experiences of residents, with themes rooted in highly interconnected categories: Shrinking Personal World, Decline, Personal items, Objects, Sight(quality of what is seen), Design and ervices. A wide variety of positive and negative experiences were reported that touched on these main categories.The study yields preliminary insight into how sensory information mediates perceptions of quality of services in this context.

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