This research investigates ways to create a truly accessible public Transportation system to Torontonians facing mobility constraints.

A Three Horizons approach, in combination with systems thinking and human centric design, is used for the analysis. Starting from an assessment of the current users’ experience, I propose that a truly accessible system should offer inclusive services, enable spontaneity, be perceived as accessible by the population it is designed to serve, and be an integral part of an accessible urban system.

I then assess current trends that may impact the future of accessibility in Toronto and, building on some of these trends, recommend a shift away from mode8based solutions developed for the average, static, inexistent individual, towards multi modal solutions for citizens whose needs are continuously evolving, in order to achieve true accessibility in a 10 year time-frame.

While my focus is on Boomers facing permanent mobility constraints, the findings may be generalized to other demographic groups and disabilities.