OCAD University Open Research Repository

How does service design tackle sustainability challenges properly?

Herbert, Bernd and Mani, I (2022) How does service design tackle sustainability challenges properly? In: Proceedings of Relating Systems Thinking and Design, RSD11, 3-16 Oct 2022, Brighton, United Kingdom.

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Official URL: https://rsdsymposium.org/


The sustainability space is complicated to navigate, hard to understand, and at times contradictory in its information.

It requires a more sophisticated tool kit than traditional design thinking offers. It is much more complex than an average service design project.

So, how to navigate this space and create solutions?

We’ve been working for the past year on a process that blends systems thinking, design thinking, business transformation methods, and sustainability science and practice to create a new process that helps designers facilitate a step-by-step transformation of companies towards sustainability.

Activity Description
This ‘Strategic Sustainability Design’ process is essentially a new design discipline but is very much a work in progress. And that is part of the continuous journey.

We’d love to show it to you and get your feedback, critique and questions on our process, prototypes, and workshops.

Outline of timings
10 minutes – Opening, including introductions and scene setting

15 minutes – Activity, with participants getting the chance to interact

5 minutes – Conclusion

Item Type: Conference/Workshop Item (Other)
Uncontrolled Keywords: strategic sustainability design, business, ESG, sustainability, environment, social, governance, business transformation, systemic journey, holistic diagnosis, industry agnostic
Divisions: Faculty of Design
Date Deposited: 28 Mar 2024 16:17
Last Modified: 28 Mar 2024 16:17
URI: https://openresearch.ocadu.ca/id/eprint/4247

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