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Transforming Postsecondary Education with Service Design: Engaging with Colleges in the Greater Toronto Area (GTA)

Siddiqui, Madina (2023) Transforming Postsecondary Education with Service Design: Engaging with Colleges in the Greater Toronto Area (GTA). [MRP]

Item Type: MRP
Creators: Siddiqui, Madina
Abstract:

Service Design has emerged as a powerful tool in recent years to improve the experiences of users in both the private and public sector. This paper explores the potential of Service Design to improve the experiences of learners accessing student services in colleges within the Greater Toronto Area (GTA). To achieve this, the study engaged several student affairs practitioners to understand the current approaches and challenges in the development and delivery of student services. The study generated system archetypes that aided in identifying patterns and behaviours influencing service development. The findings indicate that there is no standard approach to developing student services, and several systemic obstacles impede student-centred service development. This paper puts forth a series of evidence-based recommendations, inviting the student affairs community to explore Service Design as part of their practice.

Date: May 2023
Uncontrolled Keywords: student affairs, Service Design, systems thinking, system archetypes, higher education, postsecondary education, Colleges, student services, GTA, Ontario
Divisions: Graduate Studies > Strategic Foresight and Innovation
Date Deposited: 05 May 2023 14:01
Last Modified: 05 May 2023 14:01
URI: https://openresearch.ocadu.ca/id/eprint/4076

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