OCAD University Open Research Repository

An Inclusive Approach To How Financial Institutions Might Design Financial Information For Neurodiversity Accessibility

Copeland, Jocelyne and Mbaziira, Isaac (2023) An Inclusive Approach To How Financial Institutions Might Design Financial Information For Neurodiversity Accessibility. [MRP]

Item Type: MRP
Creators: Copeland, Jocelyne and Mbaziira, Isaac

Many Canadians are seeking tools and advice to help them feel more hopeful about their financial future. The one size fits all tools that financial institutions are producing fall short of meeting the needs of economically stressed Canadians. This is particularly try for the increasingly large and often overlooked group of neurodivergent customers who feel that financial tools are not designed to meet their needs. In fact, they describe financial information as being typically taught and presented in ways which are overwhelming and confusing given the way they process information. While financial institutions have begun to understand the value of neurodivergence, or thinking differently, in the workplace, they are slow to understand the unmet needs of their neurodivergent customers. Our research focuses on increasing awareness about how neurodivergent individuals learn and like to receive information, and how banks can design financial information for neurodiversity accessibility. Doing so will make money management easier for everyone. This presents an important design opportunity for bank that will not only help their customers but can improve greater economic wellness in the community. We used a human-centred design approach to gain a deeper understanding of the accessibility requirements, barriers to money management, and the lived experiences trying to use banking tools or services of persons who self-identified as being neurodivergent. Financial wellness is possible by designing financial tools that minimize cognitive fatigue and overwhelm, accommodate visual learning, and help to minimize fear and anxiety. Designing tools that are accessible and useful for the neurodiverse community makes money management easier for everyone.

Date: 1 May 2023
Uncontrolled Keywords: neurodiversity, banking, money management, financial institution, accessibility, human-centred design, neurodiverse, ADHD, financial wellness
Divisions: Graduate Studies > Strategic Foresight and Innovation
Date Deposited: 05 May 2023 16:35
Last Modified: 05 May 2023 16:35
URI: https://openresearch.ocadu.ca/id/eprint/4020

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