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Conversations in Healthcare Service Design

Romm, Johnathan, Dudani, Palak and Prakash, Shivani (2020) Conversations in Healthcare Service Design. In: Proceedings of Relating Systems Thinking and Design (RSD9) 2020 Symposium., 9-17 Oct 2020, Ahmedabad, India.

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Official URL: https://rsdsymposium.org/


The characteristics and use of conversations in ecosystemic service design
To stimulate innovation in systems of healthcare, designers need to become conversational experts.

Jonathan Romm, Palak Dudani, and Shivani Prakash bring forward new knowledge and offer guides for practicing healthcare service designers on how to make use of conversations as a design material when working inside healthcare design labs. Increased awareness and use of conversations as a material may help service designers to increase their propositional power during systemic service design interventions and there is a need for better tools to capture, link and share the essence of conversations.

Romm, Dudani, and Prakash examine the impact of conversations in public healthcare service design and define what constitutes design conversations and the role they play in design processes for complex adaptive systems (CAS).

Public healthcare organizations, such as hospitals, are recognized as CAS, and CAS are explained as living organisms that include a variety of dynamically linked independent subsystems with a capacity to learn and respond to circumstances (Begun, Zimmerman, & Dooley, 2003). Innovation inside CAS is often characterized as emergent – meaning that higher-order novelty is achieved through interactions and relationships between lower-order system parts or agents (Lichtenstein, 2014). Systemic service design is increasingly used as an approach to support the developments of more sustainable healthcare offerings (Barbero & Pallaro, 2017; Jones, 2013; Vink, 2019). The team provides a summary of preliminary findings and contributions and suggests future steps.

Item Type: Conference/Workshop Item (Poster)
Divisions: Faculty of Design
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Date Deposited: 21 Apr 2022 20:20
Last Modified: 21 Apr 2022 20:20
URI: https://openresearch.ocadu.ca/id/eprint/3592

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