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Transforming health care systems through design

Aguirre, Manuela and Vink, Josina (2013) Transforming health care systems through design. In: Relating Systems Thinking and Design 2013 Symposium Proceedings, 9-11 Oct 2013, Oslo, Norway.


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Realizing change within the health care industry is notoriously difficult, due in part to the
industry’s complex set of problems with inextricable interdependencies (Jones, 2013). The
challenge is amplified even further amid the constraints of Mayo Clinic, a historically
successful health care institution that has been around for over a century. Recently, design
has been gaining a reputation for leading innovation of health care products and services to
improve the patient experience (Jones, 2013). There has also been an extension of
conventional design thinking methods to include social systems design methods that work to
create large-scale transformations within health care systems. A systemic approach to
innovation enhances the impact that the design process can have by working to influence
strategic parts of the system and the ways in which they interconnect (Mulgan & Leadbeater,
2013). This paper illustrates examples of systemic design practice within Mayo Clinic Center
For Innovation and highlights challenges as well as patterns of successful systemic shifts
learned empirically.

Item Type: Conference/Workshop Item (Paper)
Uncontrolled Keywords: systems thinking, systemic design, human-centred design, systems innovation, social systems design, health care, design practice
Divisions: Faculty of Design
Date Deposited: 06 Feb 2018 14:37
Last Modified: 20 Dec 2021 18:45
URI: https://openresearch.ocadu.ca/id/eprint/2173

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