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Design flaws and service system breakdowns: Learning from systems thinking

Ing, David (2013) Design flaws and service system breakdowns: Learning from systems thinking. In: Relating Systems Thinking and Design 2013 Symposium Proceedings, 9-11 Oct 2013, Oslo, Norway.


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In what ways might systems thinking be helpful to designers? In the 21st century, the types of
project with which designers have become engaged has expanded to include service systems.
Service systems are typically composites of mechanisms, organisms, human beings and
ecologies. Systems thinking is a perspective with theories, methods and practices that enables
transcending disciplinary boundaries. Application of systems thinking in designing a service
system can aid in surfacing potential flaws and/or anticipating future breakdowns in functions,
structures and/or processes. Designers and systems thinkers should work together to improve
the nature of service systems. As a starter set into these conversations, seven conditions are
proposed as a starting context. These conditions are presented neither as rigourously defined
nor as exhaustive, but as an entry point into future joint engagement

Item Type: Conference/Workshop Item (Paper)
Uncontrolled Keywords: systems thinking, reframing, service systems, breakdowns
Divisions: Faculty of Design
Date Deposited: 30 Jan 2018 15:16
Last Modified: 20 Dec 2021 18:33
URI: https://openresearch.ocadu.ca/id/eprint/2159

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