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Resilience: A multi-stakeholder perspective

Taysom, Eloise and Crilly, Nathan (2016) Resilience: A multi-stakeholder perspective. In: Relating Systems Thinking and Design Symposium (RSD), 13-15 Oct 2016, Toronto, Canada.


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Socio-technical systems are often designed with the explicit intention that those systems will exhibit ‘resilience’ in the face of unpredictable change. But there is often great uncertainty about what resilience really means in this context and how it can be achieved. This paper explores what can be learnt about resilience by eliciting, combining and contrasting the perspectives of multiple stakeholders of a socio-technical system. Communicating about resilience is challenging because the term means different things to different people, both within and across domains. Therefore, in this study a system mapping exercise was used with stakeholders in one-to-one interviews to structure conversations about resilience. The system maps produced with stakeholders were used to analyse the system according to three characteristics of resilience. The findings of the study draw out key themes, including the way in which stakeholders’ perspectives are influenced by their ideas about system boundary, system purpose and system timescale. This gives rise to a better understanding of the nature of change in socio-technical systems and how to design for the resilience of such systems.

Item Type: Conference/Workshop Item (Other)
Divisions: Faculty of Design
Date Deposited: 30 Aug 2017 15:14
Last Modified: 20 Dec 2021 18:03
URI: https://openresearch.ocadu.ca/id/eprint/1947

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