AccessMakers: A Platform for Inclusive Innovation
Willis, John (2015) AccessMakers: A Platform for Inclusive Innovation. Masters thesis, OCAD University.
This paper focuses on the feasibility of deploying collaborative user networks to address accessibility challenges faced by people with disabilities. It describes the creation of AccessMakers, a multi-‐stakeholder design process and online community that supports organizations to identify opportunities for innovation by engaging stakeholders who face access barriers. The author, a designer with low-‐vision, describes his practice-‐based research journey from the development of a theoretical model of access barriers as a type of breakdown in service systems, to his effort to re-‐frame accessibility as a user-‐, or customer-‐, experience (UX/CX). The paper includes a review of emerging collaborative practices including open innovation, user innovation, and co-‐production/co-‐ creation in public services to demonstrate the feasibility of moving beyond regulatory and legalistic approaches to accessibility. Finally, the author describes how he prototyped a storytelling technique to capture access barrier experiences for collaborative networks, and used it as the kernel of the AccessMakers platform.
|Uncontrolled Keywords:||Collabroative User Networks, Accessibility, Disabilities, AccessMakers, Online Community, Low Vision, UX Design|
|Divisions:||Graduate Studies > Inclusive Design|
|Date Deposited:||13 Aug 2015 14:56|
|Last Modified:||13 Aug 2015 14:56|
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