OCAD University Open Research Repository

AccessMakers: A Platform for Inclusive Innovation

Willis, John (2015) AccessMakers: A Platform for Inclusive Innovation. Masters thesis, OCAD University.

Item Type: Thesis
Creators: Willis, John
Abstract:

This paper focuses on the feasibility of deploying collaborative user networks to address accessibility challenges faced by people with disabilities. It describes the creation of AccessMakers, a multi-­‐stakeholder design process and online community that supports organizations to identify opportunities for innovation by engaging stakeholders who face access barriers. The author, a designer with low-­‐vision, describes his practice-­‐based research journey from the development of a theoretical model of access barriers as a type of breakdown in service systems, to his effort to re-­‐frame accessibility as a user-­‐, or customer-­‐, experience (UX/CX). The paper includes a review of emerging collaborative practices including open innovation, user innovation, and co-­‐production/co-­‐ creation in public services to demonstrate the feasibility of moving beyond regulatory and legalistic approaches to accessibility. Finally, the author describes how he prototyped a storytelling technique to capture access barrier experiences for collaborative networks, and used it as the kernel of the AccessMakers platform.

Date: April 2015
Uncontrolled Keywords: Collabroative User Networks, Accessibility, Disabilities, AccessMakers, Online Community, Low Vision, UX Design
Divisions: Graduate Studies > Inclusive Design
Date Deposited: 13 Aug 2015 14:56
Last Modified: 13 Aug 2015 14:56
URI: http://openresearch.ocadu.ca/id/eprint/303

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