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A Truly Accessible Public Transportation System for Toronto: A User-Centric Approach to Accessibility

Bernardino, Adriana Teixeira (2014) A Truly Accessible Public Transportation System for Toronto: A User-Centric Approach to Accessibility. [MRP]

Item Type: MRP
Creators: Bernardino, Adriana Teixeira
Abstract:

This research investigates ways to create a truly accessible public Transportation system to Torontonians facing mobility constraints.

A Three Horizons approach, in combination with systems thinking and human centric design, is used for the analysis. Starting from an assessment of the current users’ experience, I propose that a truly accessible system should offer inclusive services, enable spontaneity, be perceived as accessible by the population it is designed to serve, and be an integral part of an accessible urban system.

I then assess current trends that may impact the future of accessibility in Toronto and, building on some of these trends, recommend a shift away from mode8based solutions developed for the average, static, inexistent individual, towards multi modal solutions for citizens whose needs are continuously evolving, in order to achieve true accessibility in a 10 year time-frame.

While my focus is on Boomers facing permanent mobility constraints, the findings may be generalized to other demographic groups and disabilities.

Date: 10 September 2014
Uncontrolled Keywords: accessible, public, Transportation systems, user experience, human centric design, Toronto
Divisions: Graduate Studies > Strategic Foresight and Innovation
Date Deposited: 18 Nov 2014 14:53
Last Modified: 31 Oct 2016 16:30
URI: http://openresearch.ocadu.ca/id/eprint/105

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