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Towards impact design for public services: To assess impact is to care is to design is to assess impact...

Gauthier, Philippe and Proulx, Sébastien and Martel, Marie D. and Brochu, Johanne (2019) Towards impact design for public services: To assess impact is to care is to design is to assess impact... In: Relating Systems Thinking and Design (RSD8) 2019 Symposium, Oct 13-15 2019, Chicago, USA.

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Official URL: https://systemic-design.net/rsd-symposia/rsd8-2019...

Abstract

We present here an experiment with designing for cultural integration in one of Montréal’s public library. This experiment, conducted from May 2019 to June 2019, aimed at producing a design audit of a particular library and proposing design responses that would be mediated by cultural inclusion impact indicators. To assess the contribution of design to the taming of local cultural issues we elaborated an enriched version of the Canadian Urban Library Council’s Social Inclusion Audit and Toolkit. The difficulties experimented with our research through design strategy shed light on some of the organizational conditions that should be carefully dealt with when designing for public services innovation.

Item Type: Conference/Workshop Item (Paper)
Divisions: Faculty of Design
Date Deposited: 22 Mar 2021 15:52
Last Modified: 23 Mar 2021 18:43
URI: http://openresearch.ocadu.ca/id/eprint/3243

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