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Engagement within the Federal Government and Beyond for Designing Digital Services

Dankotuwage, Natale (2018) Engagement within the Federal Government and Beyond for Designing Digital Services. [MRP]

Item Type: MRP
Creators: Dankotuwage, Natale
Abstract:

“Engagement within the Federal Government and Beyond for Designing Digital Services” explores the current efforts of the Federal Government to engage public servants internally as well as various sectors externally in order to transform service delivery to Canadians. Current federal government engagement focuses predominantly on engaging in order to problem frame around how we might improve service delivery. This MRP explores how this has led to a growing recognition that the Government of Canada believes digital services will improve services to Canadians. This MRP argues that in order for federal governments to begin transforming service delivery and producing digital services, it may want to consider utilizing engagement as a means of co-designing and prototyping better digital services with the wider public service and Canadians. In order to better understand engagement within the federal government, this Major Research Project observed federal innovation labs and online platforms. As well as attending various conferences on Digital Government between 2016-2018. This MRP finds that alongside the growing need to design digital services, there is also growing consideration on how we might make digital services accessible to all Canadians.

Date: August 2018
Divisions: Graduate Studies > Strategic Foresight and Innovation
Date Deposited: 10 Sep 2018 19:41
Last Modified: 10 Sep 2018 19:41
URI: http://openresearch.ocadu.ca/id/eprint/2408

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