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Designing service entanglements: Towards stakeholder-centered perspective in design

Chung, Eunki (2016) Designing service entanglements: Towards stakeholder-centered perspective in design. In: Relating Systems Thinking and Design Symposium (RSD), 13-15 Oct 2016, Toronto, Canada.

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Official URL: https://www.slideshare.net/RSDSymposium/eunki-chun...

Abstract

Everyday, people chain interactions across multiple mobile computing services into single
service experience. For example, when taking a trip, people switch between a number of mobile
and online services as they move between here and there. Interestingly, current User-Centered
Design and Service Design methods generally ignore the use of other services outside of the
single service system being designed. Designers rarely consider entangling the service they are
creating with the many other services users may wish to use. This paper provides the current
states and challenges of designing for entangled services. My investigation suggests an
alternative approach to User-Centered Design; taking Stakeholders-Centered Design perspective
to capture values co-produced by services in designing entanglements.

Item Type: Conference/Workshop Item (Paper)
Uncontrolled Keywords: Entangled Services, Service Entanglements, User Centered Design, Stakeholder-Centered Design, Systemic Design, Co-Design, Interaction Design, User Experience Design, Service Design, Systemic Design
Divisions: Faculty of Design
Date Deposited: 29 Aug 2017 21:13
Last Modified: 15 Nov 2017 10:18
URI: http://openresearch.ocadu.ca/id/eprint/1943

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