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Shaking up the status quo in healthcare: Designing amid conflicting enacted social structures

Rodrigues, Vanessa and Vink, Josina (2016) Shaking up the status quo in healthcare: Designing amid conflicting enacted social structures. In: Relating Systems Thinking and Design Symposium (RSD), 13-15 Oct 2016, Toronto, Canada.


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Official URL: https://www.slideshare.net/RSDSymposium/vanessa-ro...


There is a growing interest in how design can be used to spark change within incumbent social
systems. However, the challenges of cultivating this change from the inside and how they might be
overcome through design efforts have not been sufficiently addressed in design literature. This
paper uses structuration theory and enactment of structures to reflect on the tensions that actors
embedded within social systems face when designing. Through a case study of a service design
initiative in healthcare, the authors highlight the role of design in enacting new structures that
conflict with the status quo within social systems. The authors also discuss the importance of
shifting mindsets to encourage systemic change. The paper concludes by outlining opportunities for
future research that can help to better equip actors to enact change in social systems through

Item Type: Conference/Workshop Item (Paper)
Divisions: Faculty of Design
Date Deposited: 28 Aug 2017 20:01
Last Modified: 18 Mar 2018 10:22
URI: http://openresearch.ocadu.ca/id/eprint/1928

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