Malcolm, Bridget and van der Bijl-Brouwer, Mieke (2016) Developing a systemic design practice to support an Australian government regulatory agency. In: Relating Systems Thinking and Design Symposium (RSD), 13-15 Oct 2016, Toronto, Canada.

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Abstract

Regulatory agencies are an important stakeholder in addressing complex societal problems and are
beginning to recognise that these kinds of problems cannot be managed using traditional
regulatory tools. In this paper we examine existing regulatory problem-solving theories and
identify their limitations in addressing complex problems that are dynamic, unordered and exist
within social systems. We build on these findings by describing the outcomes of a case study
examining the problem-solving practice of an Australian Government regulatory agency. We
propose numerous opportunities for the development of a systemic design practice within a
regulatory context. The development of a systemic design practice would support regulators to
navigate disjointed governance systems and establish a shared fra(Jonge, 2012)me of reference to
problems, disrupt traditional thinking patterns, enable solutions to be co-designed and encourage
practices to incorporate active reflection and iteration.

Item Type:	Conference/Workshop Item (Paper)
Divisions:	Faculty of Design
Date Deposited:	28 Aug 2017 15:22
Last Modified:	20 Dec 2021 19:15
URI:	https://openresearch.ocadu.ca/id/eprint/1915

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